Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. In the event that you need to return a product or request a refund, please review the following policy carefully.

1. Returns

1.1. Eligibility:

• To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
• Certain items, such as perishable goods, personalized products, and intimate or sanitary goods, are exempt from being returned unless they are defective.

1.2. Process:

• To initiate a return, please contact our customer service team within [number of days] days of receiving the product.
• Our customer service team will provide you with instructions on how to return the item.
• You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

1.3. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, a refund will be processed to your original method of payment.
• Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or credit card company.

2. Refunds

2.1. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer service team within [number of days] days of receiving the product.
• We may request additional information or evidence, such as photographs, to assess the damage or defect.
• Depending on the situation, we will offer a replacement, a refund, or a store credit.

2.2. Non-Delivery:

• If you have not received your order within the estimated delivery time, please contact our customer service team.
• We will investigate the matter with the shipping carrier and take appropriate action to ensure your satisfaction, which may include reshipping the order, issuing a refund, or providing a store credit.

2.3. Partial Refunds:

• In some cases, we may offer a partial refund for certain situations, such as if the item is returned with missing parts or accessories.

3. Exchanges

Unfortunately, we do not currently offer exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

4. Non-Returnable Items

The following items are non-returnable unless they are defective:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made products
• Intimate or sanitary goods (e.g., underwear, swimwear)
• Gift cards or vouchers

5. Contact Us

If you have any further questions or require assistance regarding our return and refund policy, please contact our customer service team:

• Email: contact@unite.ma
• Phone: (06) 12127400
• Phone 2:  (06) 14147870